FAQ’s

What happens if it rains?

There’s no need to worry, most of our Jumping Castles have rain covers so you won’t get washed out! However, no Jumping Castle should be used in stormy weather conditions, particularly when there’s high winds. If the weather doesn’t look good we’ll call you the morning of the hire to confirm that you would still like to go ahead with the booking.

 

What age children can jump on your castles?

Our castles are for children under 13 years of age. It is advisable that children of the same size should jump together. For instance 10 year olds with 10 year olds and 3 year olds with other 3 year olds.

 

Is there a maximum weight limit on your castles?

Our 4m x 4m castles are suitable for up to 10 children at a time at an average weight of 30kg each. Our Combo castles are suitable to a maximum total weight of 360kg.

 

How high are the castles?

Our castles are 5 metres at the highest point.

 

Do you have insurance?

Yes we are insured for $10 million Public liability Insurance for your peace of mind. We can supply a copy of the cover prior to your hire starting upon request.

 

What if we want to cancel our hire?

You need to provide us with at least 7 days notice of your intention to cancel, if this is not done then you are liable for a cancellation fee of $100.00.

 

Who sets up the Jumping Castle?

The jumping castle will be set up and dismantled by Dreamworks Jumping Castles Shepparton staff.

 

Can we move the jumping castle during the hire period?

No, please do not attempt to move the jumping castle once set up due to safety and insurance requirements.

 

What is the latest time I can have the jumping castle?

We require that jumping castle hire finish by 5pm at the latest, unless the castle has been booked overnight.

 

Does someone need to supervise the operation of the jumping castle?

Yes. For the safety of all children a responsible adult over 18 years of age must supervise the jumping castle at all times. There will be training given in the operating instructions for the jumping castle on the day of the hire. Alternatively our staff are available to supervise the castle during your hire for an additional fee.

 

How and when is payment made?

Payment can be made either by direct bank deposit or cheque before the day of hire or by cash on the day.

 

Can the jumping castle be in contact with walls or trees?

No, the jumping castle must be at least 0.5 meter away from any object. If the jumping castle is in contact with any object it may cause the jumping castle to suffer abrasion damage. Also there may be a safety issue if the children on the castle make contact with the object.

 

What happens if we damage the jumping castle?

If considerable damage is caused to the jumping castle you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We keep a record of the condition of our castles and would advise you to check the jumping castle before the delivery person leaves, and note any problems.

 

Is there anything else I need to know?

Please be aware that streamers, poppers, silly string, face paint, chewing gum, food and drink MUST be kept away from the jumping castle at all times. If the above-mentioned items are in contact with the jumping castle and it has been damaged, you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired.

 

What power is needed to operate inflatable units?

10 amp outlet (normal house power) is required to be within 25 meters of set up of inflatable unit. If not within required distance then a generator will be needed at additional charges. Your own generator can be used if prearranged, but it must be at least 3kva.